HANDLING TIME

Our customers do not wait for weeks to receive the jewelry that they have bought from us. Why wait for ages for someone to make the jewelry while CaratsDirect2u can get it to you faster? We pride ourselves on our super fast handling time of 3 - 5 days!

RESIZING RINGS

We offer our customers free ring resizing*. Upon receiving your purchase order, we will send you an email asking for your ring size. Our policy is to send the ring out in the size stated on the item description page when we do not receive an answer from you within two (2) days.

If you do decide to have your ring resized, please note that this will add an extra day to the handling process. Please note that all our rings can be easily be resized by any qualified jeweler, should you decide to do so in the future.

SHIPPING INFORMATION

Shipping To The USA*

1. We only ship within the United States to street addresses.
   We do not ship to P.O. Boxes or similar addresses.
2. The billing address must be identical to the shipping address.
3. All items are shipped fully insured and require a signature at delivery.
   
   Standard Shipping Cost : 3-5 business days for $25*
   Expedited Shipping Cost: 1-2 business days for $35*

International Customers*

1. We currently ship to the following countries:
   
   Australia
   Austria
   Belgium
   Canada
   Denmark
   Finland
   Germany
   Hong Kong
   Ireland
   Italy
   Japan
   Liechtenstein
   Luxembourg
   Monaco
   Portugal
   San Marino
   Spain
   Sweden
   Switzerland
   The Netherlands
   United Kingdom
   USA
   New Zealand
   Norway
   
   
2. We use FedEx to ship our international orders. You will see the latest up to date shipping quote during checkout.
3. If your country is not on this list, please contact us to check shipping availability.
4. All items are shipped fully insured and require a signature at delivery.
5. To avoid unexpected additional costs when your package arrives, check the customs, import tax and VAT policies in your country before you complete your order.
   
   International Shipping Cost : 2-3 business days for $86*
   (Note that this does not include time spend in customs)

*Unless otherwise stated.